Question 1

How long does it take to get up and running?

Accepted Answer

Less than 15 minutes. Create your account in 2 minutes (no credit card), add your establishment, then your employees. You can also generate a complete demo workspace in one click — a sample establishment with employees, schedules and trainings — to try everything risk-free, then remove it in one click.

Question 2

Do my employees need training?

Accepted Answer

No. Each employee picks their language (French, English, German or Turkish) and finds three simple things on their phone: their schedule, their hours and their leave. Notifications arrive automatically — there is nothing to learn.

Question 3

How do my employees get their access?

Accepted Answer

You create the employee record and no email is sent automatically. When everything is ready, you click "Send the link": the employee receives an invitation in their language and activates their account in a minute. Handy for preparing the whole team before launch.

Question 4

Is there a free trial?

Accepted Answer

Yes: 14 days, all features included, no credit card. At the end of the trial you pick your plan — your data is kept.

Question 5

How do I handle a last-minute absence?

Accepted Answer

Two tools. The swap board: an employee offers their shift, a colleague volunteers, you approve. And open shifts: you publish the vacant shift, the whole team gets a phone notification, volunteers apply and you assign in one click.

Question 6

Does the schedule warn me about labour-law issues?

Accepted Answer

Yes. OpTeamEr automatically detects daily rest under 11 hours, days over 10 hours, weeks over 48 hours and more than 6 consecutive working days — including for employees working across several locations. The warning shows on the shift concerned, before you publish.

Question 7

Can I plan by position instead of by person?

Accepted Answer

Yes. Define your needs ("Kitchen: 2 people Monday to Friday") and the "By position" view shows gaps at a glance. You assign someone directly from the cell concerned.

Question 8

How does the team hear about the new schedule?

Accepted Answer

On publication, everyone receives an email in their language, an in-app notification and a push notification on their phone. Everyone can also sync their shifts with Google, Apple or Outlook Calendar.

Question 9

How does the time clock work?

Accepted Answer

A simple tablet at the entrance, in kiosk mode: each employee clocks with their 4-digit PIN (arrival, break, departure). Optionally, the GPS position is recorded at clock-in. If the wifi drops, clockings are stored locally and synced when the network returns.

Question 10

What if someone forgets to clock?

Accepted Answer

If no clock-in follows the scheduled start, an automatic reminder is sent. If the departure is not clocked, the entry is closed automatically and flagged to the manager, who fixes it in two clicks — nothing is lost for payroll.

Question 11

How do I get the hours for payroll?

Accepted Answer

The monthly report compares planned vs clocked hours, employee by employee, with the gaps. CSV or PDF export for your accountant, timesheets signed electronically by employees, and an automatic email report every month.

Question 12

How are prices calculated?

Accepted Answer

Per establishment and per month, depending on the plan (Scheduling, Time clock or both). 10% off with annual billing, no setup fees, no hidden costs.

Question 13

Can I change plans or cancel at any time?

Accepted Answer

Yes. Plan changes are prorated, cancellation takes effect at the end of the paid period, and your data remains exportable at any time. Everything happens from your account — no phone call, no justification.

Question 14

Where is my data hosted?

Accepted Answer

In Europe, encrypted in transit and at rest, in accordance with the GDPR. Each company only accesses its own data, with a role system (administrator, manager, employee), and you can export all your data at any time.

Question 15

Restaurants — Lunch service, dinner service, extra staff at weekends… how do I handle split shifts?

Accepted Answer

Create two shifts per day (11am–3pm and 6pm–11pm), breaks deducted automatically. A waiter off sick on Saturday? Publish the shift as "open": your extras get a notification, apply, and you assign in one click. The tablet time clock by the pass records real hours, and the payroll export goes to your accountant at month end.

Question 16

Retail — I run three shops with staff rotating between them…

Accepted Answer

One establishment per shop, and the same employee can belong to several. The "All locations" view consolidates schedules, compliance alerts add up hours across shops (no more 50-hour weeks hidden across two sites), and Analytics compares hours and costs shop by shop.

Question 17

Healthcare & clinics — Round-the-clock rotations and shift swaps without compliance risks…

Accepted Answer

Define needs per position ("Night nurse: 2"): the position view shows gaps instantly. Shift swaps between colleagues go through the board, with supervisor approval. And rest periods under 11 hours between shifts are detected automatically, before publishing.

Question 18

Hospitality — High season, low season: I rebuild the whole schedule every time…

Accepted Answer

Save your typical weeks as templates ("high season", "low season") and apply them in one click. Extras declare their availability, auto-generation fills the schedule while respecting it, and team announcements let everyone know a group is arriving.

Question 19

Security & guarding — My guards work on client sites — how do I prove on-site presence?

Accepted Answer

One establishment per client site, and optional geolocation at clock-in timestamps the guard's presence on the spot. The time clock works even offline (basements, car parks). Electronically signed timesheets serve as billing evidence for your clients.

Question 20

Cleaning services — 5am rounds across ten different sites…

Accepted Answer

Each site has its own schedule; the cleaner sees the day's jobs on their phone, site by site. Automatic reminder when a clock-in is missing, geolocated clock-in, and if someone is absent the shift is republished to the team in 30 seconds. Hours from all sites go to payroll in a single export.

Question 21

Construction & trades — My crews change site every week and the weather wrecks everything…

Accepted Answer

One establishment per site, drag-and-drop crew assignment, week duplication when a job runs over. Rain forecast? Move the shifts in one gesture and the crew is notified on their phones. Hours clocked per site feed straight into your cost prices.

All the answers to your questions

Getting started

Scheduling & replacements

Time tracking & payroll

Billing & security

Concrete examples, trade by trade

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